Mission 2 · Register & KYC
How to pass Hata KYC the first time
Hata Identity Verification step by step. Liveness with MyKad, proof of address, proof of wealth, the 10-a-day limit, what each status means, and why it gets rejected.
Quick answer
- Filling in KYC takes about 5 minutes. Use your phone, your original MyKad, and a well-lit spot.
- Hata may ask for proof of address and proof of source of wealth. Get them ready first.
- You can try 10 times a day. Hata emails you when you pass.
What you need
- Your original physical MyKad
- A phone with a working camera
- A bright spot, and no glasses for the selfie
- Proof of address (a utility bill or bank statement) and a payslip or bank statement as proof of wealth
Why Hata needs KYC
KYC (Know Your Customer) is a legal requirement for registered exchanges. Without KYC, you cannot deposit or trade. Hata uses the KYC partner SumsubHata's KYC partner: Sumsub to check documents and faces.
Hata also asks some accounts for proof of source of wealth. The reason is that crypto is high risk, and the regulator wants to make sure the people who come in have enough assets to bear that risk.
Follow each screen
01/09
Tap Get Started
Log in and tap Get Started on the Identity Verification prompt.
- Tap Get Started. Log in and tap Get Started on the Identity Verification prompt.
- Choose your phone. Hata recommends doing it on your phone for clearer photos.
- Country of residence. Choose Malaysia if you live in Malaysia, and tap Continue.
- Nationality and tax country. Choose your nationality and tax residence.
- Liveness check with MyKad. Snap your original MyKad and do a live selfie. Look straight at the camera, remove glasses, and sit in good light.
- Answer a few questions. Personal details, address and occupation. Answer honestly and match your documents.
- Extra documents if asked. Depending on the account, Hata may ask for proof of address, source of wealth or source of funds.
- Submit and wait for the email. Done. Hata reviews it and emails you when your account is approved.
- Check the status. Profile → Security → Identity Verification Status: Approved, Rejected, Pending or Incomplete.
Photo tips so you are not rejected
Most KYC attempts fail because of the photo, not because of the person. Follow these:
- Look straight at the camera, and take off your glasses.
- Make sure your face is clear, not blurry, and the room is bright.
- Your MyKad should be clean, readable, and not cut off at the edges.
- Allow camera access if you are using a browser.
- Do not refresh the browser in the middle of the process.
What each status means
Check your status at Profile → Security → Identity Verification Status:
- Approved: you passed. You can deposit and trade.
- Rejected: Hata needs more information. Submit again.
- Pending: you have not submitted anything yet.
- Incomplete: you stopped halfway. Continue from where you left off.
How long the review takes
Filling in the form takes about 5 minutesTime to complete KYC: about 5 minutes. As for the review, Hata only says it is done “within a reasonable time” and does not publish a fixed period. Hata sends you an email when your account is approved. If it takes very long with no news, check your status first, then open a ticket through Contact Support.
Why KYC gets rejected
The Hata help centre lists five main reasons:
- Your location is detected in a country Hata does not serve.
- Invalid documents were submitted many times.
- The same IC already has another verified Hata account. One person, one account.
- You are under 18.
- A compliance team decision for other reasons.
If you think there has been a mistake, open a ticket through Contact Support in the app. The full steps are in the stuck account tutorial.
After you pass
An approved account means you can put in ringgit and buy your first crypto. Continue to how to deposit.
Common questions on this topic
What do I need for KYC?
Your original MyKad, a live selfie (liveness check) with the card, and a few questions about yourself and your work. Depending on the account, Hata may ask for proof of address, source of wealth or source of funds. Have those ready so you don't get stuck.
Source: Hata Help Centre #609737 ↗ · Hata Help Centre #610454 ↗
How long does KYC take?
Filling it in takes about 5 minutes. For the review, Hata only says it happens "in a timely manner" and publishes no fixed time. Hata emails you when the account is approved.
Source: Hata Help Centre #609737 ↗
Why was my KYC rejected?
Common reasons: your location was detected in a country Hata does not serve, documents failed several times, the same ID already has another account, you are under 18, or a compliance decision. If you think it's a mistake, open a ticket through Contact Support.
Source: Hata Help Centre #610331 ↗
How many times can I try KYC?
Up to 10 times a day. If you are rejected 10 times within 24 hours, you must wait 24 hours before trying again.
Source: Hata Help Centre #609737 ↗
What does the KYC status "Incomplete" mean?
It means you started but stopped halfway. Open Profile → Security → Identity Verification Status and continue. "Pending" means you have not submitted at all yet.
Source: Hata Help Centre #610424 ↗
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