Hata FAQ

Hata is a Malaysian crypto exchange run by Hata Digital Sdn Bhd. You deposit ringgit from your own bank, buy crypto in MYR, and can sell and withdraw ringgit back to your bank. Hata is not a bank and not a savings scheme.

Source: Securities Commission ↗ · Hata Help Centre #607827 ↗

Hata Digital Sdn Bhd is on the Securities Commission's list of registered Digital Asset Exchanges (DAX). That means it is legally allowed to serve Malaysians. Being registered does not mean you cannot lose money: crypto prices can still fall.

Source: Securities Commission ↗

The SC list (updated 20 Jul 2026) has 5 names: Hata, Luno, MX Global, SINEGY DAX and Kinetic DAX. Other exchanges serving Malaysians without SC registration have no Malaysian legal protection. Check the list yourself before using any platform.

Source: Securities Commission ↗

It is not a bank, and there is no PIDM cover. PIDM protects bank deposits, not crypto. If crypto prices fall, nobody reimburses you.

Source: Hata Help Centre #607827 ↗

Hata says its platform structure (buying and selling, wallet custody, fees, staking rewards) is endorsed by Amanie Advisors. In the app, 15 coins carry a Shariah badge. Other coins do not, so don't assume every crypto on Hata is Shariah-compliant.

Source: hata.io/en/my/shariah ↗

As of 22 Sep 2026: BTC, ETH, SOL, XRP, ADA, UNI, AVAX, LTC, LINK, XLM, WLD, DOT, BCH, POL and ATOM. In the app, the coin's page shows a blue bar saying "This asset is Shariah Compliant". The list can change, so check Hata's Shariah page.

Source: hata.io/en/my/shariah ↗ · app.hata.io/markets ↗

The official Hata pages Daus checked do not publish cold-storage or insurance details, so Daus won't guess. What is certain: Hata is registered with the SC and bound by the SC's framework for exchanges. If you are worried, keep no more than you can afford to lose, and withdraw to your bank when you are not using it.

Source: Securities Commission ↗

None of them is on the SC's list of registered exchanges. The SC ordered Bybit to stop operating in Malaysia in December 2024. Daus no longer uses or promotes unregistered platforms.

Source: Securities Commission ↗ · Securities Commission ↗

18 or older. Under 18, Hata's system rejects the sign-up.

Source: Hata Help Centre #610331 ↗

Hata's help centre says Hata Malaysia is open to Malaysian citizens living in Malaysia. For foreigners living here it does not say clearly, so ask Hata through Contact Support before signing up.

Source: Hata Help Centre #610389 ↗

No. Hata accepts sign-up with an email, a Google account or Apple. Your phone number is asked for afterwards, for 2FA.

Source: app.hata.io/register ↗ · Hata Help Centre #610454 ↗

Your original MyKad, a live selfie (liveness check) with the card, and a few questions about yourself and your work. Depending on the account, Hata may ask for proof of address, source of wealth or source of funds. Have those ready so you don't get stuck.

Source: Hata Help Centre #609737 ↗ · Hata Help Centre #610454 ↗

Filling it in takes about 5 minutes. For the review, Hata only says it happens "in a timely manner" and publishes no fixed time. Hata emails you when the account is approved.

Source: Hata Help Centre #609737 ↗

Common reasons: your location was detected in a country Hata does not serve, documents failed several times, the same ID already has another account, you are under 18, or a compliance decision. If you think it's a mistake, open a ticket through Contact Support.

Source: Hata Help Centre #610331 ↗

Up to 10 times a day. If you are rejected 10 times within 24 hours, you must wait 24 hours before trying again.

Source: Hata Help Centre #609737 ↗

It means you started but stopped halfway. Open Profile → Security → Identity Verification Status and continue. "Pending" means you have not submitted at all yet.

Source: Hata Help Centre #610424 ↗

No. One person can only have one verified account. A second account with the same ID will be rejected.

Source: Hata Help Centre #610331 ↗

In the app: Wallet → Fiat (MYR) → Deposit, choose FPX or eWallet, type the amount and pay at your bank. The money must come from an account in your own name.

Source: Hata Help Centre #618957 ↗

RM2, for both FPX and eWallet.

Source: hata.io/en/my/fees ↗

FPX up to RM250,000. eWallet up to RM1,000, on a rolling 24-hour limit from your last transaction.

Source: hata.io/en/my/fees ↗ · Hata Help Centre #624334 ↗

FPX deposits of RM500 or more have no charge; the app says so on the amount screen. Below RM500 and eWallet deposits carry a small charge, and the amount appears in the app before you pay.

Source: Hata app (App Hata, Deposit fiat → FPX via Curlec, 22 Sep 2026) · hata.io/en/my/fees ↗

No. The bank account holder's name must match your Hata account name. Deposits from someone else's account are refunded with a RM0.50 charge, and Hata does not cover bank charges.

Source: Hata Help Centre #618957 ↗

First check the status in your transaction history, and make sure the money came from an account in your name. If your bank deducted it but Hata has not credited it, open a ticket through Contact Support with proof of payment.

Source: Hata Help Centre #618957 ↗ · Hata Help Centre #607829 ↗

No. Deposits are only via FPX or eWallet. Debit cards (Visa or Mastercard from Malaysian banks) can only be used for Auto-Invest.

Source: Hata Help Centre #618957 ↗ · Hata Help Centre #619011 ↗

Instant Buy buys at the price Hata quotes, with a 1% fee shown on the quote. Spot is an order book: you place your own order, with a 0.40% taker fee and 0% maker fee. Instant covers 89 coins; Spot covers only 23 pairs.

Source: Hata app (app Hata, 22 Sep 2026) · hata.io/en/my/fees ↗ · app.hata.io/markets ↗

Instant Buy starts at RM30. A Spot order must be worth at least 10 in the pair's currency (RM10 for MYR pairs). Auto-Invest is RM30 per coin.

Source: Hata app (app Hata, 22 Sep 2026) · Hata Help Centre #619008 ↗ · Hata Help Centre #619010 ↗

An Instant quote is only valid for about 8 seconds. If you don't tap Accept quote in time, the button greys out. Tap Refresh quote for a new price.

Source: Hata app (app Hata, 22 Sep 2026) · Hata Help Centre #618993 ↗

Daus can't pick for you. Daus DCAs BTC and SOL and is at a loss. Pick a coin you understand the reason for holding, not because it's trending. Decide for yourself; this is not financial advice.

Source: Daus (Jul 2026)

Yes. Instant Sell accepts amounts down to about RM30 in value (for example 0.000085 BTC on 22 Sep 2026). The rest stays in your wallet.

Source: Hata app (app Hata, 22 Sep 2026)

Straight into your MYR wallet in Hata. From there you withdraw to your bank if you want it out.

Source: Hata app (app Hata, 22 Sep 2026)

Auto-Invest buys crypto automatically on a schedule (daily, weekly, bi-weekly or monthly). It's DCA: buying a little at a time without chasing the price. Auto-Invest prices can differ slightly from Instant or Spot prices.

Source: Hata Help Centre #619010 ↗

Yes, RM30 per coin when paying from your MYR wallet. With a debit card, the minimum is RM100 per coin.

Source: Hata Help Centre #619010 ↗ · Hata Help Centre #619011 ↗

Yes, debit cards only (Visa or Mastercard from Malaysian banks), not credit cards. RM100 minimum per coin, RM30,000 maximum, and one plan per card.

Source: Hata Help Centre #619011 ↗

Up to 5 plans at once, each with up to 5 coins.

Source: Hata Help Centre #619010 ↗

The first purchase is usually the next day, around the next hour after you create the plan. Hata's example: a plan created Wednesday at 6:15 pm runs its first purchase Thursday at 7 pm.

Source: Hata Help Centre #619010 ↗

The plan pauses until you top up your MYR wallet. If it fails for several cycles, Hata ends the plan automatically.

Source: Hata Help Centre #619010 ↗

Daus Auto-Invests RM30 a day into BTC (since Nov 2024) and RM30 a day into SOL (since Dec 2024). One big RM1,000-a-day plan is paused. On 22 Sep 2026 the plans together were still down about 13.7%. Decide for yourself; this is not financial advice.

Source: Hata app (Auto-Invest, 22 Sep 2026)

Only SOL as of 22 Sep 2026. Hata says it plans to add more, but none yet.

Source: Hata Help Centre #619014 ↗

The rate is an estimate Hata shows in the Earn tab, based on past data, and it can change. It already has Hata's service fee deducted. Rewards are not guaranteed, and SOL's price can fall by more than the reward you earn.

Source: Hata Help Centre #619014 ↗ · Hata Help Centre #619015 ↗

Hata takes a share of staking rewards: 35% on a 14-day lock, 30% for 30 days, 25% for 60 days and 15% for 90 days. There is no other fee to stake or unstake on the blockchain.

Source: hata.io/en/my/fees ↗ · Hata Help Centre #619014 ↗

After unstaking there is a deactivation period set by the network, not by Hata. Hata's help centre says a few days to a few weeks; for SOL, the app shows an unstaking period of 2 to 4 days. No rewards are earned during that time.

Source: Hata Help Centre #619014 ↗ · Daus (13 Sep 2026)

Yes, once the activation period is over. But all accrued rewards that haven't been paid out are forfeited. Rewards already paid to your wallet stay.

Source: Hata Help Centre #619016 ↗

No. Locked SOL cannot be sold or sent until the deactivation period after unstaking has ended.

Source: Hata Help Centre #619014 ↗

Hata's Shariah page says staking rewards follow the Ujrah principle, and the structure is endorsed by Amanie Advisors. SOL itself carries a Shariah badge. If unsure, ask a scholar or Shariah adviser you trust.

Source: hata.io/en/my/shariah ↗

Sell your crypto into ringgit first. Then Wallet → Fiat (MYR) → Withdraw, choose a verified bank or DuitNow account, type the amount, confirm, and pass the security check.

Source: Hata Help Centre #618969 ↗ · Hata Help Centre #618968 ↗

Yes. Hata only lets you add your own MYR bank account, and verifies it within up to 1 business day.

Source: Hata Help Centre #618963 ↗

RM10. A fee applies, and the amount shows in the app before you confirm.

Source: hata.io/en/my/fees ↗

Hata says 0 to 12 hours, and most are quick. Outside banking hours (weekends, holidays, late nights), some transactions are processed manually in the next working hours.

Source: Hata Help Centre #618964 ↗

RM250,000 a day for standard accounts. VIP accounts have no cap.

Source: hata.io/en/my/fees ↗

"Pending" means the request was received and is queued, perhaps for compliance checks or because banks are closed. Wait up to 12 hours first. If it goes past 12 to 24 hours, open a ticket through Contact Support.

Source: Hata Help Centre #618964 ↗

Yes, using the DuitNow ID linked to your MyKad number. If your bank hasn't set up DuitNow, set it up in your bank's app first.

Source: Hata Help Centre #618966 ↗ · Hata Help Centre #618968 ↗

Yes. Pick the coin in Wallet → Send → Send via Crypto Network, choose the network the receiving wallet uses, paste the address and fill in the recipient details. Then enter the email code and 2FA.

Source: Hata Help Centre #618981 ↗

A network is the blockchain that carries the coin, such as ERC20 (Ethereum), BEP20 (BNB Chain) or TRC20 (TRON). You must pick the same network the receiving wallet uses. Hata itself warns: pick the wrong network and the money is lost. Don't just pick the cheapest.

Source: Hata Help Centre #618981 ↗ · Hata Help Centre #618977 ↗

A rule required by the SC and Labuan FSA: when sending to another platform, you must give the recipient's name and whether the address is an exchange or a private wallet. When receiving from another platform, Hata may email you for the sender's details. It is not optional.

Source: Hata Help Centre #607826 ↗

Usually not. Hata cannot reverse a transaction once sent. If the address belongs to another platform, contact that platform's support with the transaction ID.

Source: Hata Help Centre #618987 ↗

Free, but each coin has a minimum: BTC 0.0002, ETH 0.004, XRP 10. For other coins, check the Receive screen in the app. Below the minimum, the coin isn't credited automatically and needs a manual recovery request.

Source: Hata Help Centre #618978 ↗ · Hata Help Centre #618990 ↗

If you never send crypto out, switch Send off so a hacker can't move your crypto even if they get into your account. Turning it back on needs MFA and has a 24-hour wait. The setting is under Profile → Security → Send Crypto.

Source: Hata Help Centre #619036 ↗

Hata Malaysia has no USDT or other stablecoins; every pair is in MYR. USDT and USDC are on Hata Global, a separate platform under the Labuan FSA. Hata Global has to be applied for on your own initiative after your Hata Malaysia account is verified.

Source: app.hata.io/markets ↗ · hata.io/en/gb/hata-global ↗

A separate Hata platform licensed by the Labuan FSA, with USDT and USD pairs, USD deposits and withdrawals via SWIFT, and an OTC desk for trades of USD 50,000 and up. Same login, but separate wallets and history.

Source: hata.io/en/gb/hata-global ↗ · Hata Help Centre #610628 ↗

Once your Hata Malaysia account is verified, you fill in Hata Global's official application form yourself. The form asks you to declare that you are requesting access on your own initiative. Once approved, switch platform in the app via Profile → Platform.

Source: hata.io/en/gb/hata-global ↗ · Hata Help Centre #610628 ↗ · Hata Help Centre #618971 ↗

Hata Global is licensed in Labuan, not by the SC for the ordinary Malaysian market. So Malaysians may only use it if they ask for it themselves. That's why this site doesn't promote Hata Global; it only answers when you ask.

Source: hata.io/en/gb/hata-global ↗

No. Same login, but balances, history and services are separate per platform. Check which platform you are on before any transaction.

Source: Hata Help Centre #610628 ↗

Use a cross-platform transfer: Wallet → coin → Send → send to your own account on the other platform. The coin must exist on both platforms, and your Hata Global account must be active.

Source: Hata Help Centre #618981 ↗ · Hata Help Centre #618971 ↗ · Hata Help Centre #618992 ↗

The easiest way is to open Daus's link, which fills the code in at sign-up. If you miss it, you can still add it within 30 days of signing up: Profile → Rewards → Enter a code. After 30 days, Hata no longer allows it.

Source: Hata Help Centre #619046 ↗

Yes, as long as it is within 30 days of signing up and you never used a Buddy Bonus code. Go to Profile → Rewards → Enter a code and type AF01JCMFAA. After 30 days it cannot be added, but every tutorial here still applies to you.

Source: Hata Help Centre #619046 ↗

AF01JCMFAA. Link: hata.io/signup?ref=AF01JCMFAA. Daus is a Hata affiliate and earns a commission; there's no extra cost to you.

Source: Hata Help Centre #619046 ↗

A 10% rebate on your own trading fees (Spot and Instant Buy/Sell), paid monthly and automatically into your Crypto Wallet. It isn't free cash. Maker trades with a 0% fee earn nothing, since there's no fee.

Source: Hata Help Centre #619047 ↗

No. Buddy Bonus codes stopped working for new sign-ups on 7 Sep 2026, and the programme ended on 14 Sep 2026 at 12:00 PM. Pending rewards are paid automatically.

Source: Hata Help Centre #819774 ↗

No. That reward came from Buddy Bonus, which has ended. What's available now is the 10% fee rebate with code AF01JCMFAA.

Source: Hata Help Centre #819774 ↗

The rebate is paid monthly, so wait until early next month. Make sure the code really went in (check under Profile → Rewards) and that you had trades that paid a fee. If nothing after a month, open a ticket through Contact Support.

Source: Hata Help Centre #619047 ↗ · Hata Help Centre #607829 ↗

No. Affiliate codes can't be transferred or sold, and one account can only have one code.

Source: Hata Help Centre #619046 ↗

Instant Buy: 1%, shown on the quote. Spot: 0.40% taker (lowest tier), 0% maker. With code AF01JCMFAA, 10% of that trading fee comes back to your wallet every month.

Source: Hata app (app Hata, 22 Sep 2026) · hata.io/en/my/fees ↗ · Hata Help Centre #619047 ↗

Hata says there is a small fee on every Auto-Invest purchase, and the exact amount shows on the plan confirmation screen and in Order History. Read that screen before tapping Create Plan.

Source: Hata Help Centre #619010 ↗

Instant Buy/Sell 1%, Spot taker 0.40% (lower with volume), maker 0%, staking service fee of 15% to 35% of rewards, and network fees when sending crypto out. All on one page in the fee tutorial.

Source: Hata app (app Hata, 22 Sep 2026) · hata.io/en/my/fees ↗

A taker order matches an existing order immediately (such as a Market order), with a 0.40% fee at the lowest tier. A maker order is a Limit order that waits in the order book and adds liquidity, with a 0% fee.

Source: hata.io/en/my/fees ↗ · Hata Help Centre #618998 ↗

Network fees change with blockchain congestion and the network you pick. The current amount shows on the Send screen before you confirm. The fee goes to validators, not Hata.

Source: Hata Help Centre #618983 ↗

At sign-up, Hata asks for a phone number for 2FA. You can also use an Authenticator app or a passkey. Sending crypto out needs an email code and 2FA.

Source: Hata Help Centre #610454 ↗ · Hata Help Centre #619020 ↗ · Hata Help Centre #619021 ↗

A way to log in and confirm actions with Face ID, a fingerprint or a security key, without typing codes. Set it under Profile → Security → Passkeys. Needs iOS 16 or Android 9 or later.

Source: Hata Help Centre #619021 ↗

A secret code (4 to 20 characters) you choose, which Hata puts in every official email. An email without it, or with a different code, is probably fake. Never share the code with anyone.

Source: Hata Help Centre #619037 ↗

No. Hata has no phone support. Anyone calling, WhatsApping or Telegramming you claiming to be Hata is a scammer: block and report them. Contact Hata only through Contact Support in the app or the headset icon in the help centre.

Source: Hata Help Centre #619029 ↗

@dausdkofficial, @dausdk37 and @dauskewangan. Daus never DMs first asking for money, OTPs or promising profits. Other accounts using Daus's name or photo are impersonators.

Source: Daus ()

If you saved the 16-digit backup code when setting up the Authenticator, use it. If not, open a 2FA reset ticket via the help centre; Hata will ask you to verify your identity.

Source: Hata Help Centre #619020 ↗ · Hata Help Centre #619024 ↗

Malaysia has no capital gains tax. But LHDN says that if your crypto activity is continuous, systematic, active and profit-seeking, the gains count as business income and are taxable. This isn't tax advice; ask LHDN or an accountant.

Source: LHDN (HASiL) ↗

Daus earns a commission from Hata under the Affiliate Programme. There is no extra cost to you; your own 10% rebate stays in full.

Source: Hata Help Centre #619047 ↗

He's at a loss. The Sep 2026 update: Daus's crypto portfolio is still down more than RM20,000 even after Bitcoin recovered. Every number is on the Daus's Account page, including the old plan that lost money.

Source: Daus's video Qbfnp6aRB4A ↗

No. Daus is an affiliate, not an employee, agent or official representative of Hata. For account problems, contact Hata directly.

Source: Hata Help Centre #619046 ↗

After signing up, join the HATA Exclusive WhatsApp group (admins verify first). For news and new videos, join the DausDK Telegram group. Account issues still have to go through Hata's Contact Support.

Source: Daus ()